Shipping & Returns Policy

Shipping Rates
For all orders over $79 before tax, shipping is free except on orders that contain 'merch' like t-shirts and mugs. These items are made on demand and come from a pet friendly collaborator. Our printing partners have their own shipping fees which are separate from the items we ship from Rocky's Bakery.

All orders under $79 ship at a standard rate of $8.99. Before the final checkout page you will be shown an itemed cost and can adjust your order accordingly. 

Turnaround
All orders are shipped within 3-10 business days hours Monday - Saturday 9am - 5pm. During sales or holiday periods we may be delayed slightly due to increase of orders. If you have questions, please reach out and our team will assist. 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Unclaimed  Orders 
The Dog Bakery is not liable for online orders that are not picked up.
When placing an online order for pick-up that is not picked up on the due date, we will attempt to contact the customer via phone number provided and/or email provided. It is the responsibility of the purchaser to pick-up within 1 business day of scheduled  date. Our cakes and treats are perishable so orders left past the time frame may be discarded and will not be refunded.


Back Orders
If an item goes on back order, we will hold your order until the backordered items are ready and ship all items together once available.

Returns, Refunds and Exchanges

Do you accept returns/exchanges?

Absolutely! Our return/exchange policy is below:

Returns:

1. The Dog Bakery Products

Our policy covers 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2. "Merch"  (Tshirts, Mugs, sweatshirts, hoodies and all print on demand items)

Because these items are made to order, we don't accept returns or exchanges unless the product arrives damaged or defective.  

How To Return An Item

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please include a note detailing your request (including the email address and/or order number associated with your purchase and send the item back to:

Rocky Kanaka c/o The Dog Bakery (except on merch)
Returns Department Tracking #
4818 E. 2nd Street
Long Beach, CA 90803

We also do not refund the original shipping and handling that you paid on the order. 

Exchanges: We require an additional shipping fee be collect if you would like us to send out an replacement.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thedogbakery.com

You will be responsible for paying for your own shipping costs for returning your item. In the case of an exchange, you will cover the shipping to send your item back to us, and we will cover the shipping to send your replacement to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.